When you phone for an appointment, the receptionist will ask you for some information about yourself so that we can determine before we see you how we can help. Whether you have toothache, general concerns, or simply need a routine examination.
When you arrive for your initial appointment, you will be asked to complete a confidential medical history form, which will alert us as to any potential health problems, drug reactions and whether any medication might adversely affect your treatment.
At your initial appointment, the dentist will examine your mouth, gums, and the tissues of your mouth to check that everything is healthy. X-rays may be taken to eliminate potential problems that are not immediately obvious.
Where there are problems or concerns then they will be brought to your attention and treatment options discussed. Where you have specific concerns, these too will be discussed.
When you present in pain or with an acute problem we will try to address this, as far as is possible, at the same visit.
You will be made aware of all treatment options and potential costs so that you can decide for yourself what direction you would like your treatment to take.
Written estimates are available on request or for treatments that are more complicated.
Only when you are happy to proceed will any work be undertaken.
We will always try to see you at your given appointment time, but it is in the nature of the work that it is very difficult to predict how easy or difficult a diagnosis or treatment. We will try to keep you updated when we are running late and patients are always welcome to check with reception if they are concerned as to how long they might have to wait.
Treatment may well have unpredictable consequences or side effects. If you have any concerns, we are more than happy to discuss them with you.
If you are unclear or unhappy about any aspect of your treatment but feel unable to discuss it in person, you are more than welcome to write to us or to e-mail us. Like all Dental Practices, we have a formal complaints procedure.